3/24/2024 0 Comments Greyhound bus ticket refundYou have partially used both parts of the round-trip ticket.There also certain conditions in which you cannot cancel your ticket, and they are: You have submitted the refund request before the travel date of your original ticket. Have used the ticket only for one half of the round trip(you will get a refund for the other unused return part of the ticket fare).If you have bought a flexible ticket, then you can cancel the ticket and ask for a refund only if you: If you have an economy or economy-extra ticket fare, you will not be able to cancel your ticket but can exchange it. You are only eligible for a refund or exchange if you buy a flexible fare ticket. If something comes up and the customer chooses to cancel or postpone the ticket, then the cancellation depends on the ticket fare you have chosen. Non-Refundable Tickets (All other fare types – Economy and Economy extra).Refundable Tickets or Flexible Fare Tickets.Greyhound provides two types of tickets, and your eligibility depends on the ticket you purchase. So let us first study the type of tickets, the eligibility for ticket cancellation, and how to cancel Greyhound tickets. Every transport company has a cancellation and refund policy, and so Greyhound too has it. Let’s check it out.Īnyone who wants to cancel their ticket needs to first check the eligibility for the cancellation, and then apply for a refund. This article will provide you with different options for people to cancel your ticket and request a refund without wasting their time and also how to change your Greyhound tickets. If you are one of them, then you are at the right place. Some people do not know the various ways to process their cancellation request for getting their money back or change request. There are few people who cannot go for the scheduled trip and want to cancel their tickets and get their money back or change the travel dates.Such people sometimes find it hard to cancel their tickets and get a refund. While on one side, Greyhound is providing easy and convenient mobility services to various people and improving their quality of life, on the other side, there are many customers who are not satisfied with their services. Greyhound is also recognized for its daily planned passenger service and many other express services and charter packages for businesses, conventions, schools, and other groups, at economical rates. FirstGroup plc, the leading transport operator in North America and the United Kingdom, owns this company. It agreed to refund your ticket and cover your hotel costs.Ĭhristopher Elliott is the ombudsman for National Geographic Traveler magazine and the author of “How to Be the World’s Smartest Traveler.” You can read more travel tips on his blog, elliott.Established in 1914, Greyhound is one of the largest providers of intercity bus transportation in North America. A brief, polite email to one of them might have at least gotten you a refund for this Greyhound bus delay. I list the names, numbers and email addresses of the Greyhound executives on my consumer-advocacy site. Its contract promises to make “alternate arrangements” which may include covering your hotel for a night. I also think you might have asked about a hotel. Airlines, for example, compensate passengers when there’s a mechanical delay.Īt a minimum, Greyhound should have quickly refunded your ticket. In other sectors of the travel industry, that wouldn’t fly. In other words, the radiator problem you experienced was preventable by Greyhound, but the company says it isn’t liable. What’s interesting about this clause is that Greyhound is explicitly saying it isn’t responsible for failing to maintain its buses. As a result, I had the unanticipated expenses of an overnight stay plus transportation costs the next day. This was a very unfortunate and inconvenient experience for me (and for the other passengers). I had no other choice but to take a local bus back to Arcata, secure a hotel for the night and schedule my return for the next day. This meant we would not reach Oakland until after midnight. the driver announced that a bus from San Francisco - five to six hours away - had left at 12 p.m. The passengers were in need of food and water for the long wait.Īround 1 p.m. In order to be out of harm’s way, the driver was able to pull into the small town of Myers Flat. Another bus was in Arcata, but no driver was available. She announced that the radiator had lost water, and contacted her supervisor, who said help was on the way.Īfter over an hour, our driver said the company was bringing a replacement bus from San Francisco. A few miles down the road, the bus broke down on Highway 101. I boarded a Greyhound bus from Arcata, Calif., to Oakland, at 9:30 a.m.
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